Terms & Conditions

Welcome to Australian Healthcare Alliance. The following terms and conditions outline the guidelines for appointment scheduling and information sharing. Please review our privacy policy to understand how we handle your personal information.

We are dedicated to maintaining a secure and respectful environment. Any misuse of the website or violation of these terms may result in the termination of access.

Cancellation Policy

To ensure that Australian Healthcare Alliance provides the highest quality of care to our clients, we require timely notice for cancellations or rescheduling of appointments.

(a) Cancellations made between 24 - 48 hours before the scheduled appointment will incur a 50% cancellation fee.

(b) Cancellations made less than 24 hours before the scheduled appointment, or failure to attend an appointment without prior notice, will incur a 100% cancellation fee.

(c) If you are unable to attend your appointment due to ill health, you may be eligible for a partial waiver of the cancellation fee if a medical certificate is provided within 48 hours after the missed appointment. The waiver will be granted at the discretion of Australian Healthcare Alliance.

(d) In the event that the associated support activity/session planning has been completed prior to the appointment being cancelled, the support activity will still be billed and utilized for the next session, meaning the next session will encompass both the previous and current activities.

All cancellation fees must be paid in full before the commencement of your next session at Australian Healthcare Alliance.

Your cooperation in providing cancellation notice is appreciated, as it allows us to offer the appointment slot to other clients in need of urgent care. Please note that SMS reminders are provided as a courtesy service and the absence of a reminder does not waive cancellation fees.

Australian Healthcare Alliance reserves the right to reschedule appointments as necessary due to staff illness, office closure, emergency circumstances, or unforeseen events.

We value clear communication. If you have any questions or wish to discuss our cancellation policy, please contact our Client Support Team at info@australianhealthcarealliance.com.

Payment Terms

Payment is required on the due date of the invoice and should be paid in full prior to your next session to ensure there are no disruptions to services. Reminders will be sent to prompt timely payment.

If your account remains overdue after 30 days, your account will be sent to a third-party collection agency. This action will incur additional fees, and your appointment spot will be offered to clients on the waitlist.

Clients Under 18 Years Old

If you are under 18 years of age, we require the contact details of your parent or guardian in the event of emergency or safety concern. Prior to your initial appointment, we will also require a parent or guardian to provide signed consent for services.

Availability

Please note, we currently have a waitlist in place for all services, and strongly recommend pre-booking a block of therapy sessions following your initial consultation.

Zero Tolerance Policy

Please be advised that we do not tolerate abuse of any kind towards our staff here at Australian Healthcare Alliance. All forms of harassment and disrespectful behaviour will be reported may result in cancellation of future appointments.

Privacy & Confidentiality

As part of providing a healthcare service to you, Australian Healthcare Alliance needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history, and other relevant information as part of providing healthcare services to you.

This collection of personal information will be a necessary part of the assessment and treatment that is conducted. Your informed consent will be obtained before any treatment or procedure is initiated and you may withdraw from treatment at any time without prejudice.

Your personal information is gathered as part of your assessment and treatment. All of this is kept securely and, in the interests of your privacy, used only by your therapist and the authorised personnel of the practice (as necessary). We would like to emphasise that your privacy and the information that you provide are protected at all times. Our healthcare professionals adhere to strict guidelines for professional conduct that are in line with regulatory requirements.

Your personal information is retained to document what happens during sessions and enables the healthcare professional to provide a relevant and informed service to you. You are entitled to access your personal information kept on file at any time. Should you wish to see the information kept on your client records, please discuss this with your healthcare professional.

Urgent Support

If you require emergency support, please contact the appropriate emergency services. Our staff at Australian Healthcare Alliance are unavailable outside of opening hours. If after-hours support is required, the following hotlines may be of assistance:

• Mental Health Access Line: 1800 011 511

• Kids Helpline: 1800 55 1800

• Lifeline: 13 11 14

• Emergency services: 000

Questions

If you have any questions or concerns, please reach out to our team at info@australianhealthcarealliance.com